PRIVACY POLICY
INTRODUCTION
Welcome to Heidi Lichterman, heidilichterman.co.uk. I am committed to protecting and respecting your privacy. This Privacy Policy explains how I collect, use, and safeguard your personal data when you visit this website, engage with my content, and make purchases from me. This policy applies only to users within the United Kingdom, as I do not currently ship internationally.
By using my website, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use this website.
1. INFORMATION COLLECTED
1.1 PERSONAL INFORMATION
I may collect and process the following personal information:
- Name and Contact Details – Including your name, email address, postal address, and phone number.
- Account Information – Information provided when creating an account, such as username and password.
- Payment Information – Details required to process transactions, including credit/debit card numbers and billing addresses.
- Communication Data – Records of your correspondence with me, including email communications and responses to surveys.
- Newsletter Sign-Up – Information provided when subscribing to my newsletter, such as your email address.
1.2 NON-PERSONAL INFORMATION
We may also collect non-personal information, including:
- Cookies – Data collected through cookies and similar technologies, which may include your IP address, browser type, operating system, and browsing behaviour on this site.
- Analytics Data – Data on how you use this website, such as the pages you visit, the time spent on those pages, and the links clicked.
2. HOW YOUR INFORMATION IS USED
I use your personal information for the following purposes:
- To Process Transactions – Handling your orders, payments, and delivering purchased goods.
- To Manage Your Account – Allowing you to register, log in, and manage your account.
- To Communicate With You – Sending you updates, promotional materials, newsletters, and responding to your enquiries.
- To Improve This Website – Analysing usage data to enhance the user experience, layout, and content.
- For Marketing Purposes – Sending personalised offers and information about my products and services.
- To Comply With Legal Obligations – Ensuring I meet my legal responsibilities, such as tax requirements and regulatory obligations.
3. COOKIES
3.1 WHAT ARE COOKIES?
Cookies are small text files placed on your device by our website. They help me provide a better user experience by remembering your preferences and personalising content.
3.2 TYPES OF COOKIES USED
- Essential Cookies – Necessary for the website to function properly. These cannot be turned off.
- Performance Cookies – Help me understand how visitors interact with this website by providing information on the pages visited, time spent on the site, and any errors encountered.
- Functionality Cookies – Allows me to remember your preferences, such as your username, language, or region.
- Targeting Cookies – Used to deliver relevant advertisements based on your interests and browsing behaviour.
3.3 MANAGING COOKIES
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of this website.
4. THIRD-PARTY SERVICES
I may use third-party services to help operate this website, including payment processors, analytics providers, and marketing platforms. These third parties may have access to your personal information as necessary to perform their functions but are obligated not to disclose or use it for any other purpose.
5. DATA SHARING
I will not sell, distribute, or lease your personal information to third parties unless I have your permission or are required by law to do so. I may share your data with:
- Service Providers – Companies that help me provide my services, such as payment processors and delivery companies.
- Legal Authorities – If required by law or in response to legal processes, I may disclose your information to law enforcement or other authorities.
6. DATA RETENTION
I will retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymised.
7. SECURITY
I am committed to ensuring that your information is secure. I implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, or damage.
8. YOUR RIGHTS
You have the following rights concerning your personal data:
- Access – Request a copy of the personal data I hold about you.
- Correction – Request that I correct any inaccurate or incomplete information.
- Deletion – Request the deletion of your personal data, subject to legal obligations.
- Objection – Object to the processing of your personal data for direct marketing purposes.
- Data Portability – Request to receive your data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact me using the form in our contact section.
9. CHANGES TO THIS POLICY
I may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. I encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact me at:
Tel. 07503 225344
or via my Contact Section
